Boca Raton FL, June 9, 2014 -- Most businesses understand the customer satisfaction is one of the most important aspects of doing business and is a major driver of customer loyalty. Unfortunately, it can be surprisingly difficult for companies to determine how exactly customers feel about them. HappyorNot Ltd was founded to help bridge this gap. Todd Thiesen, Global Sales Director of HappyorNot, shares the story of HappyorNot with 21st Century Television and explains how utilizing their innovative kiosks are helping companies communicate with their customers. This feature story will air on CNBC (as pd. prog) on June 11, 2014 at 11:30pm PST.
Theisen explains that many customers are too busy to give feedback, and many of those who do are the ones who have had a bad experience. This creates a poor representation of how the company is performing. HappyorNot seeks to rectify this problem by creating a fun and easy to use terminal designed to get a higher response rate from customers. They often get as high as 20 to 30 percent of customers responding, compared to the typical less than 1 percent. Companies have found the system greatly improves their survey rates and offers excellent insight into their customer’s thoughts and experiences.
HappyOrNot makes it easy to give and receive feedback. This technology allows organizations to better cater to their customers which has the result of increasing customer and employee satisfaction and helps the business to become more profitable through sustained and healthy growth.
“HappyorNot offers companies and customers the opportunity to have meaningful communication. This is such a fundamental part of successful business that we hope this program will be able to help many of our listeners,” says JL Haber, Vice President of Programming for 21st Century Television.
Theisen explains that many customers are too busy to give feedback, and many of those who do are the ones who have had a bad experience. This creates a poor representation of how the company is performing. HappyorNot seeks to rectify this problem by creating a fun and easy to use terminal designed to get a higher response rate from customers. They often get as high as 20 to 30 percent of customers responding, compared to the typical less than 1 percent. Companies have found the system greatly improves their survey rates and offers excellent insight into their customer’s thoughts and experiences.
To learn more, tune in to the CNBC (as pd. prog.) on June 11, 2014 at 11:30pm PST.
About 21st Century Television
21st Century Television is an award winning business and health program that is independently produced by MMP (USA), Inc. The show provides its viewers an in depth opportunity to find solutions to the industry problems from some of the top business leaders from across the world. With more than 5,000 companies participating on over 500 shows, 21st Century Television continues to be the premier and targeted outlet for the latest business and health stories. 21st Century Television airs on cable networks to over 100 million potential television households.
For specific market-by-market air dates and times, please e-mail Moniqueh@mmpusa.com. For more information, please visit www.tvbusinessnews.com.
Distributed by 21st Century Television
Company Name:MMP (USA), Inc.
Contact Person: Susan Waters
Email:swaters@mmpusa.com
Phone: 919-732-3070
Address:999 Yamato Road, Suite 103
City: Boca Raton
State: Florida
Country: United States
Website: http://www.cnbc.com/id/40419133
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